British Airways what were you thinking?

December 19th, 2007


I just read this article on AOL’s homepage. Here’s what it says,

“On a British Airways flight from New Delhi to London, first-class passenger Paul Trinder wakes up to find the corpse of a woman who had died in the economy cabin in the seat next to him. Upon complaining, Trinder — a frequent flier who logs 200K miles per year with the airline — is told he will not be compensated and should just “get over it.”

I guess this is a whole new definition of customer service.

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