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How to troubleshoot an arris modem 502g | ehow, How to troubleshoot an arris modem 502g. troubles with the arris 502g modem can mean you have no internet or phone service. the arris tm502g is a telephony modem used. Modem lights - bright house networks support, Light state status; power: solid: power is on. blinking: ac power has failed; operating on battery. dark: ac power is off. ds (downstream) solid: connected to the. Router lights - bright house networks support, Light state status; power: solid: power is on. off: there is no power going to the unit. receive: solid: downstream connection to the internet acquired. blinking.
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